Refund Policy

1. Overview

We want you to feel confident when purchasing our services. If you're not satisfied, we offer a 30-day money-back guarantee on eligible purchases under the terms below.

This policy is designed to be clear and fair for both clients and our team. (If a refund policy isn't clearly stated, customers may assume there isn't one—so we keep ours straightforward.)

2. 30-Day Money-Back Guarantee (Eligibility)

You can request a refund within 30 calendar days of your purchase if:

You are the original purchaser, and
You submit the request within 30 days of the transaction date, and
No meaningful work has started on your project (see Section 3), and
You have not received final deliverables or extensive custom work output.

If approved, refunds are issued back to the original payment method when possible.

3. When Work Has Started (Partial Refunds)

Many of our services involve time-based work (planning, research, design, development, setup). If work has started within the 30-day window, you may still request a refund, but it will be handled as follows:

Refund = Amount Paid – Work Completed – Non-refundable costs (if any)

Work completed includes things like: discovery calls, audits, keyword research, wireframes, design drafts, development setup, configuration, content formatting, or any custom production time.

If the amount of work completed equals or exceeds the amount paid, no refund is available. This protects both sides: you're not paying for work you didn't receive, and we're not refunding time already delivered.

4. Non-Refundable Items and Costs

The following are non-refundable once purchased, ordered, or delivered because they are third-party costs or custom/time-sensitive items:

Domain registration, hosting fees, server/VPS fees, SSL purchases, email services

Third-party software licenses, plugins, themes, app subscriptions

Stock photos, fonts, paid assets, or purchased templates

Printing costs and print orders (including any printer fees)

Advertising spend, media buys, or "done-for-you" ad budgets

Completed/Delivered custom files where you can keep and use the work (logo files, print files, exported designs, code delivered, etc.)

5. Maintenance Plans and Subscriptions

For Website Support & Maintenance (and other recurring plans):

You may cancel anytime.
If you request cancellation within 30 days of your first payment and no work was performed during that period, you may be eligible for a refund.
If work was performed, you may be eligible for a prorated refund at our discretion, minus work completed and any non-refundable costs.

6. Abuse Prevention

To keep the guarantee fair and prevent misuse, we may deny refund requests if we identify patterns such as:

Multiple refund requests from the same client across repeated purchases
Requests made after substantial work was completed or after deliverables were provided
Attempting to keep and use deliverables while requesting a refund
False claims, threats, or chargeback abuse

We reserve the right to limit refunds to one refund request per client per 6 months (unless required otherwise by law).

7. How to Request a Refund

To request a refund, email us with:

Your full name and purchase email
Invoice number or transaction ID
The service purchased
Reason for the refund request (brief is fine)

Refund Request Email:

support@sleekwebsite.design

We typically respond within 1–2 business days.

8. Chargebacks and Payment Disputes

If you have an issue, please contact us first so we can fix it quickly. If a payment dispute/chargeback is opened, we may provide documentation of services delivered (project notes, timelines, communications, drafts, access logs, and completed work) to the payment processor or bank.

9. Policy Updates

We may update this policy from time to time. The version published on this page applies to purchases made after the effective date listed at the top.