Website Support & Maintenance

Keep Your Website Running Smoothly

Focus on your business while we handle updates, security, backups, and technical support for your website.

24/7 Monitoring
Daily Backups
Security Updates
Priority Support
WHAT'S INCLUDED

Complete Website Care

Everything you need to keep your website secure, fast, and up-to-date.

Security Monitoring

24/7 monitoring for malware, hacking attempts, and security vulnerabilities with instant alerts.

Regular Updates

Keep your WordPress, plugins, and themes updated to the latest versions for security and performance.

Updates Without the Surprise Breaks

Updates keep your site secure, but they can also cause conflicts. We approach updates carefully.

  • Review what's changing (core, theme, plugins)
  • Apply updates in a controlled order
  • Check key pages and forms after updating
  • Roll back quickly if an update causes issues

Regular core/plugin/theme updates are a standard part of maintenance plans because they support site stability and security over time.

Daily Backups

Automated daily backups stored securely offsite, with easy one-click restoration if needed.

Backup & Restore, Explained

Backups are only useful if restores are fast and reliable—so we focus on both.

  • Automated backups (frequency depends on your plan)
  • Secure offsite storage
  • Restore support if an update breaks something, files are deleted, or the site is compromised
  • Basic restore verification after recovery

Daily backups are a common baseline for many WordPress maintenance approaches, especially to recover from failed updates or security incidents.

Performance Optimization

Regular speed checks and optimizations to ensure fast loading times and better SEO.

Uptime Monitoring

Track your website's uptime and get immediately notified if your site goes down.

Priority Support

Direct access to our support team via email, phone, or ticket system with fast response times.

How Support Works

Simple, organized support—so issues get fixed quickly and requests don't get lost.

1

Submit a request

Email, phone, or ticket—whatever is easiest for you.

2

We confirm scope + timeline

You'll know what we're doing and when it'll be done.

3

We implement safely

Updates and changes are tested before going live when possible.

4

You get a summary

What changed, what was fixed, and any recommended next steps.

Emergency issues (site down, malware, payment issues) are prioritized first.

24/7 MONITORING

Monitoring That Catches Problems Early

We watch uptime and security signals so problems get handled before they turn into lost leads.

We monitor for:

  • Website downtime and error responses
  • SSL issues and expiration risk
  • Suspicious activity and malware indicators
  • Performance slowdowns that affect visitors

Uptime monitoring and alerts are widely recommended because every minute of downtime can mean lost opportunities and a worse customer experience.

99.9% Uptime

Average across all monitored sites

Response Time

847ms

SSL Status

Valid

WHY IT MATTERS

The Cost of Neglect

Regular maintenance isn't optional—it's essential for protecting your online presence.

Without Maintenance

  • Vulnerable to hacking and malware
  • Slow loading times hurt SEO
  • Broken features and plugins
  • No backups if disaster strikes
  • Lost revenue from downtime

With Our Maintenance

  • Protected from security threats
  • Fast, optimized performance
  • Everything works seamlessly
  • Daily backups for peace of mind
  • Maximum uptime and reliability

Planned Maintenance Done the Right Way

If your site needs a maintenance window, we handle it in a way that helps protect usability and search visibility.

Use a proper maintenance response so search engines know the downtime is temporary

Show a branded maintenance page with clear messaging and a return time window (when possible)

Google has published guidance on handling planned site downtime to help avoid unnecessary negative impact on search visibility.

What's Included (and What's Not)

Included

Updates, monitoring, backups, performance checks, and support time based on your plan.

Not included by default

Full redesigns, new feature builds, large content entry, or custom development beyond your monthly support hours.

Good news: If you need something outside your plan, we'll quote it clearly before we start.

Security maintenance commonly includes patching and monitoring because many web risks stem from common vulnerability categories (like access control problems and injection risks).

MAINTENANCE PLANS

Choose Your Plan

Flexible maintenance plans to fit your needs and budget.

Basic Care

Essential maintenance

$99 /month
  • Weekly Backups
  • Security Monitoring
  • Core Updates
  • Uptime Monitoring
  • Email Support
  • 1 Hour Support/Month
Get Started

Enterprise Care

Maximum protection

$399 /month
  • Real-Time Backups
  • Advanced Security Suite
  • Proactive Updates & Testing
  • CDN & Advanced Optimization
  • Dedicated Account Manager
  • 10 Hours Support/Month
  • White-Label Reports
Contact Us

Sample Monthly Report

100%

Uptime

12

Updates Applied

0

Security Issues

1.2s

Load Time

TRANSPARENT REPORTING

What's Inside Your Maintenance Report

Clear updates, real checks, and actionable recommendations.

Report highlights:

  • Updates completed (core/plugins/themes)
  • Backup status + restore readiness notes
  • Uptime summary + incident log (if any)
  • Performance notes (speed improvements and next priorities)
  • Security findings (blocked attempts, cleanup actions if needed)
  • Recommended next steps

Ready for Peace of Mind?

Let us handle the technical details while you focus on growing your business.

Agent

Support Team

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